Legal
Privacy policy
What happens to the information you send us, set out plainly. Anything unclear here is worth asking about rather than assuming.
Who we are
Van London runs this website and is the data controller for the personal information described below. Our contact details are on the contact page.
What we collect, and what for
The quote form asks for a name, a telephone number, an email address, the two addresses, a moving date where one exists, and whatever you add in the notes. It exists so that we can answer the enquiry and prepare a price.
Contact us by telephone or email instead and we hold only what you choose to tell us, for the same purpose. Google Analytics separately reports anonymous usage — pages opened, approximate location, device type — aggregated and identifying nobody.
Photographs you send us
We ask for photographs of items, staircases and streets because they answer questions faster than descriptions do. Those images are used to plan and price the job and for nothing else.
They are not published, not used in marketing, and not shown to anybody the job does not require. They are held in the job file and deleted with it.
Third-party collection addresses
On a collection job you will give us somebody else's address — a seller, a shop, a saleroom. We use it to reach them and to plan the parking, we contact them only about the collection, and we do not retain their details beyond the job or use them for anything else.
The basis we rely on
Enquiries and prices rest on steps taken at your request ahead of a contract. After a booking we rely on performing that contract. Analytics rests on our legitimate interest in understanding how the site is used, weighed against the aggregated nature of the data.
Who else sees it
Your enquiry goes to our own lead-handling system so that the right person picks it up. Beyond that it travels only where the job requires — a storage operator where goods are held, a customs agent on a European run, our insurers if a claim is raised.
Google reCAPTCHA protects the form against automated submissions, so Google receives technical information about your interaction with it. Nothing is sold, and nothing goes to other removals firms.
How long it is kept
Enquiries that never become bookings are held while the job remains a realistic prospect, then deleted. Completed job records, including inventories and photographs, are retained for the period accounting, insurance and the law require.
What you can ask for
A copy of what we hold, a correction, a deletion, or an objection to our use of it. Write and we will deal with it. Unhappy with the outcome? The Information Commissioner's Office accepts complaints.
Cookies
We set no advertising or tracking cookies of our own. Google Analytics and reCAPTCHA set theirs, and blocking those breaks nothing here beyond the form's spam protection.
If this changes
Material changes appear on this page. The policy covers this site and the enquiries made through it.